Our Guarantee, if you don't love your new Emilio Sotelo Jewelry piece, send it back and we'll make it right.
From January to September our return policy is as follow:
Return the item or items purchased within 14 days of receipt for a full no-questions-asked refund if you are not completely satisfied. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
From October to December our return policy is as follow:
Return the item or items purchased or received as gifts before January 14th for a full no-questions-asked refund, exchange or credit if you are not completely satisfied.
Before returning your purchase for a refund, credit or to exchange any merchandise, please e-mail us or call us for return or exchange notification. Then just send back the merchandise with the provided code in its original condition and packaging to our address and we will gladly refund your money or exchange your purchase.
Original shipping expense is not eligible for refund on returned items.
The original purchase price of the returned item(s) will be credited to the original purchaser once the return is received.
Money will be refunded using the same original payment method.
We proudly guarantee our work for life, therefore we offer free repairs of pieces purchased on our website. Yes, free of charge!
All shipping charges for repairs will be covered by the customer. If we are unable to repair a particular jewelry piece, we'll offer a credit for the amount paid at the time of the purchase. Don't hesitate to contact us with a description of the work needed to receive a repair authorization code.