Shipping & Returns

Returns Policy

Our Guarantee, if you don't love your new Emilio Sotelo Jewelry piece, send it back and we'll make it right.

Our return policy is as follow:

Return the item or items purchased within14 days of receipt for a full no-questions asked refund, exchange or credit if you are not completely satisfied. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

 Before returning your purchase for a refund, credit or to exchange any merchandise, please e-mail us or call us for return or exchange notification. Then just send back the merchandise with the provided code in its original condition and packaging to our address and we will gladly refund your money or exchange your purchase.

Original shipping expense is not eligible for refund on returned items. 

The original purchase price of the returned item(s) will be credited to the original purchaser once the return is received.

Money will be refunded using the same original payment method.

 

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.