Returns Exchanges Repairs | Emilio Sotelo Silver Jewelry | San Francisco

🔥 Get 25% Off When Ordering 3 Pieces or More ~ Use Code "MORETHAN3" During Checkout 🔥

Lifetime Guarantee + 📦 Free US Shipping on all domestic orders & Free International Shipping on orders of $200 or more. 📦    

Returns 

Our Guarantee, If you don't love your new Emilio Sotelo Jewelry piece, send it back and we'll make it right. 

  • Return the item or items within 45 days of receipt for a full no-questions-asked refund if you are not completely satisfied. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
  • Before returning your purchase for a refund, credit or to exchange any merchandise, please e-mail us or call us for return or exchange notification.
  • Then just send back the merchandise with the provided code in its original condition and packaging to our address and we will gladly refund your money or exchange your purchase.
  • If you selected a different shipping method from our Free Shipping option I.e. UPS Ground, 2nd Day Select, the selected shipping expense is not eligible for refund on returned items. 
  • The original purchase price of the returned item(s) will be credited to the original purchaser once the return is received.
  • Money will be refunded using the same original payment method. 
  • Credit for returns is generally processed within 48 hours. Depending on return shipping time, a return credit refund could take 7-10 days.
  • Please send your returns using only the prepaid shipping label we will e-mail or mail once we provide you with your return authorization code. Alternatively use ship your return order via a trackable method to ensure your purchase is returned to our address. If you send your return without a tracking service, we are not responsable for lost or damage of your returned item(s). We strongly recommend using the prepaid shipping label we'll provide at no cost to you. 
  • Free returns are offered for purchases made in the US.
  • If you purchased Emilio Sotelo Jewelry at a retail store, you should check with that particular store about their return/exchange policy. We can not accept returns for purchases made at any of our partners retail stores.

Repairs

We proudly guarantee our work for life, therefore we offer free repairs of pieces purchased on our website. Yes, free of charge!

All shipping charges for repairs will be covered by the customer. If we are unable to repair a particular jewelry piece, we'll offer a credit for the amount paid at the time of the purchase. Don't hesitate to contact us with a description of the work needed to receive a repair authorization code.