Returns Exchanges Repairs | Emilio Sotelo Silver Jewelry | San Francisco
Our Guarantee, If you don't love your new Emilio Sotelo Jewelry piece, send it back and we'll make it right.
Return the item or items within 45 days of receipt for a full no-questions-asked refund if you are not completely satisfied. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Before returning your purchase for a refund, credit or to exchange any merchandise, please e-mail us or call us for return or exchange notification.
Then just send back the merchandise with the provided code in its original condition and packaging to our address and we will gladly refund your money or exchange your purchase.
Original shipping expense is not eligible for refund on returned items.
The original purchase price of the returned item(s) will be credited to the original purchaser once the return is received.
Money will be refunded using the same original payment method.
Credit for returns is generally processed within 48 hours. Depending on return shipping time, a return credit refund could take 7-10 days.
Please send your returns in via a trackable method to ensure your purchase is returned to our address. If you send your return without a tracking service, we are not responsable for lost or damage of your returned item(s).
If you purchased Emilio Sotelo Jewelry at a retail store, you should check with that particular store about their return/exchange policy. We can not accept returns for purchases made at any of our partners retail stores.
We proudly guarantee our work, therefore we offer repairs within 1 year of purchase, free of charge. A small fee may apply for repairs made after 1 year of purchase. Don't hesitate to contact us with a description of work needed to receive a quote and repair authorization.
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